Privacy Policy

Effective Date: 11-06-2025

 

1. Introduction

Volt One Electrical Pty Ltd ("Volt One Electrical", "we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

 

2. What Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (including phone number, email address, and residential or business address)

  • Billing and payment information

  • Site location and access information

  • Records of communications and enquiries

  • Details of services requested or provided

  • Employment or subcontractor details (where applicable)

  • Website usage data (via cookies and analytics tools)

 

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Contact us via phone, email, or our website

  • Request a quotation or engage our services

  • Provide information on-site during works or inspections

  • Apply for employment or subcontractor positions

  • Interact with us via social media or online platforms

We may also collect personal information from publicly available sources or third parties where you have consented to the disclosure.

 

4. Use of Personal Information

Your personal information may be used for the following purposes:

  • To provide electrical contracting services and issue quotations

  • To manage customer accounts and process payments

  • To communicate with clients regarding bookings, work progress, and support

  • To maintain records of work undertaken (e.g., for compliance, warranties, and certificates)

  • To comply with legal, safety, and regulatory obligations

  • To improve our services, website, and customer experience

  • To send promotional material, service updates, or newsletters (with your consent)

 

5. Disclosure of Personal Information

Volt One Electrical may disclose your personal information to:

  • Subcontractors, employees, or technicians involved in providing services

  • Third-party service providers (such as IT, accounting, or legal services)

  • Regulatory authorities, insurers, or government agencies where required by law

  • Our business partners or suppliers as necessary to fulfil the services requested

We do not sell or rent your personal information to third parties. If we need to disclose your information for any other purpose, we will obtain your consent unless required by law.

 

6. Data Security

We take reasonable precautions to ensure personal information is protected against loss, misuse, unauthorised access, modification, or disclosure.  These measures include:

  • Secure physical and electronic storage systems

  • Password-protected software and restricted access protocols

  • Confidentiality agreements with staff and contractors

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

 

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections where necessary.  To do so, please contact us using the details below.  We will respond within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

 

8. Website Usage and Cookies

Our website may use cookies and similar technologies to enhance user experience and collect analytical data.  This data may include IP addresses, browser types, and pages visited.  You can manage or disable cookies via your browser settings.  Any data collected is anonymised and used strictly for performance monitoring and service improvement.

 

9. Direct Marketing

We may send marketing communications related to our services, promotions, or updates.  You may opt out of receiving such communications at any time by using the unsubscribe function provided or by contacting us directly.

 

10. Overseas Disclosure

We do not disclose your personal information to overseas recipients unless required for the provision of our services and with your consent. If this changes, we will notify you and update this policy.

 

11. Complaints and Enquiries

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Email: info@voltoneelectrical.com.au
Phone: 0422 495 546
Postal Address: PO Box 5430 West End QLD 4101

We take privacy concerns seriously and will address all complaints promptly and fairly. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

 

12. Policy Updates

Volt One Electrical may update this Privacy Policy from time to time to reflect changes to legislation, industry practices, or business operations. The most current version will be available on our website.